Changing from a live event to an online stream requires a few adjustments for events managers and audiences.
This year, Small Halls is being supported by the Blas Festival who are also managing our box office. We are using The Ticket Fairy online ticketing system.
After you have bought your tickets, confirmation will come through in an email with information on it that looks something like this:
Your ticket explained
Your ticket will say it is for the Blas Festival with that festival’s event dates. Don’t worry about this, it’s just the way the box office works.
If you have bought multiple tickets for yourself, your link will give you access to the concert(s) you have bought. Your link will take you to the Ticket Fairy online streaming platform where you can choose which concert you wish to watch in the Watch the Stream option button. Please see Watch the Stream from Your Ticket Fairy Account below.
The illustration above shows two stream links on the ticket. This is because the customer has bought two tickets for different people. Each link is unique to each customer and may be viewed on any one device at a time. If you wish to swap devices, simply log out of your Ticket Fairy account (see below) on one device and log in to the other.
When you are ready to watch the stream, ie at the doors open time of the concert, simply click on your link from your device.
Log into your Ticket Fairy account
If this is your first time watching a show on Ticket Fairy, the screen will ask you to login. All that is required is your name, email address and a password so that the unique streaming code can be allocated to you and you can watch the concerts from your page.
Once you have logged in, press play and enjoy the concert.
Watch the stream from your Ticket Fairy account
If you are not using your ticket link or have bought multiple festival tickets and don’t know which link belongs to which concert, you may access your concerts from the Ticket Fairy website by following these steps:
If you haven’t already done so, log into your Ticket Fairy account and, in the search section, type in Blas or SEALL which will take you to your ticket links. Click on the Watch the Stream button or select the concert from the dropdown menu if you have multiple tickets (see illustration below). If you are watching for the first, time. Follow the instructions to log into your Ticket Fairy account above.
PLEASE NOTE: We are streaming from the Hebrides and you may experience occasional drop-offs during your stream. This may also happen if you are watching from a part of the world with a limited or slow broadband service or your wi-fi connectivity may be poor. If your video stops or the screen freezes, please refresh the page (F5 or Right Click and Reload) and press play again.
For advice on how to get the best from your online concert experience, click HERE