You have your ticket with the link to the concert. Now how do you get the most out of the experience?
The following information is for guidance only and includes suggestions as to how to best enjoy your concert.
Because of the plethora of devices and TVs in different households, we cannot give technical advice that fits all and would suggest you use this information as a basis for further research into getting the best from your equipment.
CONNECT
Before the concert, make sure your router is working and running at a suitable and constant speed. You can check the speed of your broadband service from HERE.
Depending on where you are in the world, your broadband service may either be excellent or sporadic. If your service is poor, then you may experience lagging which will affect your enjoyment of the concert. OfCom have a few tips for staying connected which can be viewed HERE.
WATCH
Computer, laptop, tablet, mobile or similar device
- Understand how your ticket works. For an explanation, visit HERE.
- Open the link to your livestream to access the streaming page.
- Press play (the right arrow button in the centre of the screen)
- View in full screen by clicking on the icon
at the bottom right-hand side of the video screen
Android or Smart TV
The livestream is only available on the Citizen Ticket channel which is not supported by your TV apps.
There are, however, a number of ways you can watch the concerts from your TV screens:
- Directly from your Smart or android TV — If your TV has an internet browser, you can watch your concert directly from your Citizen Ticket account by navigating to the Citizen Ticket site and signing into your ticket wallet.
- Screen Mirroring from mobile device — Screen mirroring and Chrome Cast are ways of watching content from your mobile or tablet on your TV screen. Most modern mobile phones and tablets have options for screen mirroring on compatible TVs otherwise you will require an app like Miracast or a streaming stick. Both require purchase. To access the concert, click on your ticket link from your device and run the screen mirroring software. Instructions on how to use Chrome Cast can be found in your Citizen Ticket ‘ticket wallet’. Make sure you conduct a practice run well in advance of the concert. There is nothing worse than struggling with new software or devices when the concert has already started.
- HDMI connection from laptop or computer — This method requires an HDMI cable to connect your laptop or computer to your TV. Most modern TVs have at least one HDMI port as standard. To access the concert, click on your ticket link from your computer or laptop and watch from your TV immediately.
LIVESTREAM EVENTS PLEASE NOTE: We are streaming from the Hebrides and you may experience occasional drop-offs during your stream. This may also happen if you are watching from a part of the world with a limited or slow broadband service or your wi-fi connectivity may be poor. If your video stops or the screen freezes, please refresh the page (F5 or Right Click and Reload) and press play again.
SOUND
We stream in top quality audio but the sound you will receive will be as good as your equipment allows.
Your mobile, computer, TV, laptop, tablet and similar devices will have their own built-in speakers and, for most, the quality of the audio output may well be poor.
To get the best out of your sound, we recommend you attach a set of good quality speakers or headphones to your device or TV. These may be wired or remotely connectable via Bluetooth or wi-fi.
For the TV, a set of good stereo speakers and a soundbar will enable you to crank up the volume and enhance the quality of your audio experience. A subwoofer will add more base for a richer, more immersive sound.
THE CONCERT EXPERIENCE
We want our audiences to have a great, immersive concert experience and recommend you set the scene and atmosphere in your own home.
Make a show of it. Deck the room in fairy lights, turn the lights down, dress to impress and get a comfortable seat. Have a glass of something ready and enjoy the show.
